




Frequently Asked Questions
What makes XOUND earbuds different from other Brands?
Our earbuds combine cutting edge features—like Active noise cancellation and Transparency mode, Game mode and Music mode to make sure you get the best experience in every task you do —with a sleek matte finish and ergonomic design. You get Premium Functionality and Quality
What is Active Noise Cancellation (ANC)?
ANC uses built-in microphones and advanced algorithms to detect and block ambient noise—so you can focus on your music, calls, or gaming without distractions.
What is Transparency Mode?
Transparency Mode lets outside sound in, so you can stay aware of your surroundings—perfect for busy streets or quick conversations—while still enjoying clear audio quality.
What’s the difference between Music, Game, and Standard modes?
- Music Mode: Optimsed EQ for rich bass and crisp highs—ideal for songs and podcasts.
- Game Mode: Ultra-low latency connection minimises lag, so audio and visuals stay perfectly in sync.
Are these earbuds sweat- and water-resistant?
Yes—our earbuds have an IPX4 rating, protecting them from sweat and light rain, making them perfect for workouts and outdoor use.
How do I pair the earbuds with my device?
- Open the charging case near your device.
- Enable Bluetooth on your phone or laptop.
- Select “Matte pro ANC” from the list of available devices.
- You’re connected! Future power-on will pair automatically.
What devices are compatible?
They work with any Bluetooth-enabled device: iOS, Android, Windows, Mac, and gaming consoles etc. that support Bluetooth audio.
What is the warranty and return policy?
We offer a 12-month warranty covering manufacturing defects. You can E-mail us at returns@xound.in if you face any issue, we will be happy to help!.
How can I clean and maintain my earbuds?
- Wipe the exterior with a soft, dry cloth.
- Use a brush to gently remove debris from the mesh.
- Avoid using liquids or abrasive materials.
- Refrain from using alcohol based cleaners as it can cause damage to the outer Matte coating.
What is your shipping policy?
Once you place the order we’ll send a confirmation E-mail to your E-mail address, shipping usually takes 1-3 days, we ship the product within Hours of getting a order. You can track your order using the link sent to your E-email.
Still have questions?
Reach out to our customer support at support@Xound.in, or reach out to us on any of our social media accounts— we’re here to help!